A client was releasing a new version of their transcription software to over 350
at-home employees. The previous release had used a paper-based instruction manual. Due to the barrage of irate phone calls, the firm had to pull twelve technical development personnel off of the next release to provide technical support over the phone for two months.

The client wanted to train their at-home employees in all of the new features of the next release of their software without reducing the productivity of their technical development staff.

We created a CD-ROM with seventeen sections dealing with each of the features of the new releases. The sections were fully narrated and included an exact simulation of the software complete with all special-combination keypresses. This allowed the users to practice using the new features, and hear and read about how to use them.

Upon completing the course, a data file with each employee’s information was created. Users were then instructed to e-mail it to company headquarters where the results were tallied with a program we created. Upon verifying each user's successful completion, headquarters personnel then downloaded the new release to each individual. Of 350 people, only one question was asked (a total of six times). The six users had never even sent an e-mail attachment before!

As a result, the workforce was fully trained quickly and easily, and no one on the development team was pulled off their project to answer calls from irate employees.

Authorware, Flash, Photoshop